Support Center

CyberAgent


CyberAgent is our proprietary technology that proactively detects stolen personally identifiable information (PII) and compromised confidential data. CyberAgent is the only identity monitoring solution designed for proactive cyber detection on an international level – breaking language barriers and detecting identity theft across the globe. At any point in time, CyberAgent technology is monitoring thousands of websites and millions of data points using a variety of data gathering techniques such as chat room monitoring, spidering/crawling/scraping capabilities and forum extraction, to make sure compromised credentials are spotted before they are stolen. CyberAgent will alert you if it finds your PII being bought or sold online. 
Data Source Descriptions 
Monitors forums and websites, web pages, IRC channels, refined PII search engine queries, Twitter feeds, P2P sources, hidden/anonymous web services, malware samples, botnets monitored, Torrent sources. 


  • More than 600,000 web pages a day based on over 10,000 optimized search engine queries
  • More than 10,000 forums and websites 

  • At least 50,000 malware samples per day 

  • More than 500 IRC channels 

  • More than 200 Twitter feeds 

  • P2P Sources: 114 servers 

  • Hidden/anonymous web services: 80 

  • Botnets monitored: more than 100 C&C servers, 18,000 compromised hosts 

  • More than 320 torrent sources 


CyberAgent scours Internet properties like websites, blogs, bulletin boards, peer-to-peer sharing networks and IRC chat rooms to identify the illegal trading and selling of your personal information. At any point in time, this technology is monitoring thousands of websites and millions of data points, alerting you if your personal information is found being bought or sold online.

The benefits of this service:

  • CyberAgent proactively detects stolen PII, alerting businesses and giving them the opportunity to stop the leak early, get ahead of the potential bad press and take proactive steps to protect their customers and employees.
  • CyberAgent is the only identity monitoring solution designed for data collection on an international level, regardless of a country’s credit system or language.
  • At any point and time, our CyberAgent technology is monitoring thousands of websites and millions of data points, alerting consumers if we find their personal information in a compromised position online.
  • This information is being gathered in real-time giving both businesses and consumers the opportunity to react quickly and take the necessary steps to protect themselves.

  1. What information do I enter in the Medical Identities field? Enter your Member ID number as it appears on your health insurance card.

  2. Where does CyberAgent data come from?

    This data comes from Internet forums and websites, web pages, IRC channels, refined PII search engine queries, Twitter feeds, P2P sources, hidden and anonymous web services, malware samples, botnets, and torrent sources.

  3. What time range does my initial CyberAgent report cover? Your first CyberAgent report includes data from the previous 8 years. This means that our tool searches the prior 8 years of records it has collected for a match to the personal information you are monitoring.

  4. What does it mean when I receive an alert? Your CyberAgent service tracks Internet activity for signs that the personal information you’ve asked us to monitor is being traded and/or sold online. This notification means that our surveillance technology has discovered information on the Internet that is a match to your monitored identity elements.

  5. What if the notification references only some of the personal information CyberAgent is tracking? Even if only some of your personal information that has been detected by CyberAgent, it is recommended that you contact the appropriate institution to have your account information changed, or change your account information yourself if possible - like it would be with the password to your email account. It is safe to assume that if some of your information is compromised, all of it is. You may also want to review a copy of your credit report to ensure that all of the information that appears there is familiar to you.

  6. Is the buying and selling of others’ personal information online illegal? This activity is illegal in the United States, but other countries do not necessarily have the same laws as related to cybercrime. United States regulatory agencies have no jurisdiction to prosecute fraudsters acting on websites and chat rooms located in other countries.

  7. Can I still become a victim of identity theft even though I am enrolled in CyberAgent? CyberAgent dramatically reduces your risk of identity theft by letting you know sooner if your personal information is compromised, and in turn enabling prevention or quick resolution of an identity theft incident. In addition to CyberAgent, you also have identity protection insurance and recovery services to help alleviate some of the financial burdens of identity theft and guide you through the often confusing and difficult process. Unfortunately, no identity protection tool can prevent identity theft altogether.


Data Range: Contains historical data dating back to 2006

Frequency:

  • Daily

Required Personally Identifiable Information (PII)

At least one cyber monitored element is required to activate CyberAgent. These include:

  • Credit/Debit Card

  • Bank Account/Routing Number

  • Full 9-Digit SSN
  • Email Address

  • Medical ID Number
  • Driver’s License Number
  • Phone Number
  • Passport Number

  • IBAN

  • Retail Card

Important Product Notes:

Because all fields are currently considered alertable, users could receive alerts that might appear to be duplicates. For example, if a CyberAgent hit matching a Credit Card produces an alert event that had no Card Expiration Date and the next day the same credit card is found with a Card Expiration Date, currently a new alert event will be sent to that user.