Support Center

Assists you in quickly and efficiently terminating and re-ordering wallet contents. You are not required to pre-register wallet contents before using this service.

The benefits of the service:

• Enables you to quickly and safely address a lost wallet without pre-registering wallet contents.
• Saves you time and stress by working on your behalf to cancel and reissue all of the credit and identification cards that have been lost.
• Provides you with access to a robust database of contact information to quickly and easily get to the right person.
• Identify missing documents
• Contact document issuer while member is on call (if required by issuer)
• Cancel all lost cards and report documents missing
• Complete required forms and deliver to subscriber for completion
• Initiate fraud affidavit and police reports for stolen wallets
• Additional resolution calls based on severity of issue
• No pre-registration of wallet contents required

Life Protect’s Lost Wallet service goes above and beyond to serve members with one-on-one help to replace all items in a lost wallet.

Types of cards and documents replaced:

Personal/Business Credit Card

• Debit Card
• Corporate Credit Card
• Credit Union Card
• Local Bank Card
• Retail Store Card
• Flex Pay Card
• Passport
• Driver’s License
• California Medical Marijuana ID
• Military ID
• Traveler’s Checks
• Medicare/ Medicaid
• Life Insurance Card

• Health Insurance Card
• Auto Insurance Card
• Social Security Card
• Specialized License/Permit
• US Visa/Residency Card

Do I have to pay extra for this service? Lost Wallet is included with your membership, and there are no extra fees.

Do you need my account numbers to cancel my cards? No. Our Specialists will assist in contacting your bank or creditor to cancel your lost or stolen cards. These entities will be able to locate your account by verifying other forms of personal identifying information.

Should I notify customer support before traveling? It's not necessary to contact us before traveling. If you are currently out of state, we will help in canceling your cards, and assist in contacting your state's DMV office to replace your identification. If you are traveling by air, we will provide additional steps for your flight. A police report may be needed as documentation for a lost or stolen wallet. If you are traveling outside of the United States, we will provide you the U.S. Embassy or Consulate office contact information for passport replacement.

I’m not sure what was in my wallet. Can you notify my banks and cancel all of my cards? For your security, your bank or creditor will speak only with the account holder. We will assist in reviewing your account with you for any other cards that were possibly in your wallet, and contact those entities.