Support Center

The full-service Identity Restoration by CITRMS (Certified Identity Theft Risk Management Specialist) designated staff reduces the time and effort a member endures in the event that their identity is stolen, and goes beyond traditional credit report restoration by offering robust case knowledge in non-credit restoration.

The benefits of the service:

• Supports members in restoring their identity in the event their identity is compromised.
• Offers bilingual specialists, multilingual and hearing-impaired services are offered 24-hours a day, 7-days a week.
• Includes Limited Power of Attorney so that the specialist assigned to your case can truly complete all restoration activities on your behalf.
• Delivers value when members need it most and protects individuals in the event of identity theft.

How will being enrolled help me restore my identity if I become a victim of identity theft? As specialists, we'll help you determine if an identity theft event has occurred and guide you through any necessary restoration activities. We may assist you with the following activities:

• Contact your issuer or banking institution
• Review your credit report for indications of identity theft
• Place a fraud alert or security freeze with the three credit bureaus